Frequently Asked Questions

TABLE OF CONTENTS

• Why does my small business need cybersecurity?
• I have Antivirus software. Do I need Sentrido's solution?
• How does Sentrido's network visibility and reporting work?
• What is security awareness training?
• What are security policies, and how can they help my business?
• How can I get started with Sentrido?
• How often should I scan my network for risks?
• Does Sentrido provide customer support?
• How does Sentrido help with compliance and cybersecurity?
• Can Sentrido protect multiple locations or networks?
• Is Sentrido suitable for businesses without a dedicated IT team?

Why does my small business need cybersecurity?

Small businesses are increasingly becoming targets for cyberattacks, and the costs of these attacks can lead to significant financial losses. Cybersecurity helps to mitigate risks and ensure business continuity.

I have Antivirus software. Do I need Sentrido's solution?

Antivirus software helps protect against known viruses and malware, but it doesn't offer comprehensive protection against all types of cyber threats. Sentrido provides additional layers of security with network visibility to monitor and detect potential threats, security awareness training to educate your team on recognizing cyber risks, and security policies to guide your business in preventing attacks. While antivirus is important, Sentrido helps safeguard your business on multiple levels beyond what traditional antivirus software can do. 

How does Sentrido's network visibility and reporting work?

Sentrido scans your network periodically to identify connected devices and open communication ports, provides explanations and recommendations, and helps you understand potential risks. 

What is security awareness training?

Security awareness training is a program designed to help your employees recognize and respond to cyber threats and make good decisions.

What are security policies, and how can they help my business?

Security policies are clear guidelines and rules that align with your business's needs and objectives. They help employees and contractors understand how to act and respond in specific situations, like handling sensitive information or reacting to suspicious activity. While policies don’t directly prevent attacks, they provide the knowledge and structure needed for consistent and effective security practices across the organization.

How can I get started with Sentrido?

Getting started with Sentrido is simple: 

1. Register in the Sentrido portal;
2. Download the Sentrido Discovery client application and scan your network;
3. Select policies and awareness training modules;
4. Add users to Sentrido portal.

Sentrido offers a free trial that allows you to check if it is a good fit for your business.

How often should I scan my network for risks?

It is recommended to scan your network regularly to identify new devices or changes. Sentrido suggests repeating scans weekly to stay updated on potential threats.

Does Sentrido provide customer support?

Yes, Sentrido offers customer support through a support portal, email, online chat, and phone, with response times based on the pricing plan you choose.

How does Sentrido help with compliance and cybersecurity?

Sentrido offers basic components to boost your cybersecurity, such as policies, awareness training, and network scanning that help elevate your business's cybersecurity posture.

Can Sentrido protect multiple locations or networks?

Yes, Sentrido can protect multiple networks, however the nuber of networks may be dependant on the subscription plan you choose.

Is Sentrido suitable for businesses without a dedicated IT team?

Yes, Sentrido is designed to be user-friendly and does not require a dedicated IT team, making it ideal for small businesses with limited technical resources.